shipping + returns

Shipping Policy:

1. Processing Time:

Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing may take longer during peak seasons or public holidays.

2. Shipping Methods:

We offer standard shipping via Australia Post for domestic orders and international orders. Delivery times may vary depending on the shipping destination and selected shipping method.

3. Shipping Rates:

Shipping rates are calculated based on the weight and dimensions of your order, as well as the shipping destination. You can view the shipping costs at checkout before completing your purchase.

4. Tracking Information:

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.

5. Shipping Restrictions:

We currently offer shipping worldwide!

Returns and Refunds Policy:

1. Returns Eligibility:

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it to us within 14 days of receiving your order.

2. Return Process:

To initiate a return, please contact our customer service team with your order number and reason for return. Once your return request is approved, we will provide you with further instructions on how to return the item(s).

3. Return Conditions:

• Items must be returned in their original condition, unused, and with all original packaging intact.
• Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping service when returning items, as we cannot guarantee that we will receive your returned item(s).

4. Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). If the return meets our return conditions, we will process a refund to your original method of payment within 7-10 business days.

5. Exchanges:

We do allow exchanges depending on stock availability. If you wish to exchange an item, please follow the return process outlined above. Upon receipt of your return, we will assess stock availability and facilitate the exchange accordingly. If the desired item is unavailable, we will provide alternative options or issue a refund as per your preference.